Support
Last Updated: January 27, 2026
How Can We Help?
We're here to help you get the most out of True Skies. Whether you have questions about features, need help with your account, or want to report an issue, we've got you covered.
Contact Us
Email: info@trueskiesapp.com
Response Time: We typically respond within 24-48 hours
Frequently Asked Questions
How do I track a flight?
Open the app and tap the "+" button. Enter a flight number (e.g., AA123) or search by route. The flight will be added to your tracking list with real-time updates.
How do I share a flight with friends?
Open a tracked flight and tap the share button. You can share via QR code, a shareable link, or a simple 6-character code that your friends can enter in their app.
What's included in First Class?
First Class unlocks unlimited flight tracking, advanced alerts and notifications, Nervous Flyer Mode, Live Activities and Dynamic Island support, visa and entry requirements, live exchange rates, Pet Friendly Mode, and live weather radar. Real-time flight tracking, the interactive 3D globe, your flight history, and flight sharing are all included for free.
How do I cancel my subscription?
First Class is billed through the App Store. Go to Settings → Apple ID → Subscriptions on your iPhone, find True Skies, and tap "Cancel Subscription."
Why is my flight data delayed?
Flight data is sourced from multiple aviation data providers and may have a slight delay (typically 1-5 minutes). This is normal and ensures accuracy.
How do I delete my account?
Go to Settings in the app → Account → Delete Account. This will permanently remove all your data from our servers. This action cannot be undone.
Report a Bug
Found something that doesn't work right? Please email us at info@trueskiesapp.com with:
- Your device model and iOS version
- Steps to reproduce the issue
- Screenshots if applicable
Feature Requests
Have an idea for a new feature? We'd love to hear it! Send your suggestions to info@trueskiesapp.com.